Understanding your customers’ needs and preferences is crucial for enhancing user experience. Utilizing the right customer feedback tools can provide valuable insights that drive improvements in products and services. Here’s a list of the top 30 feedback tools designed to help businesses gather and analyze customer feedback effectively.
1. SurveyMonkey
SurveyMonkey allows businesses to create custom surveys and gather insights easily, making it a popular choice for collecting customer feedback.
2. Typeform
Typeform offers a unique and engaging way to create surveys and forms, enhancing the user experience while collecting valuable feedback.
3. Qualtrics
Qualtrics is a powerful survey tool that helps businesses analyze customer experiences and feedback for strategic decision-making.
4. Google Forms
Google Forms is a free and user-friendly tool for creating surveys, allowing businesses to collect feedback effortlessly.
5. Zendesk
Zendesk not only provides customer support solutions but also includes feedback tools to gather insights directly from customers.
6. UserVoice
UserVoice specializes in gathering product feedback and feature requests, helping companies prioritize user needs.
7. Hotjar
Hotjar offers tools for collecting user feedback through surveys and heatmaps, providing a comprehensive view of user behavior.
8. Feedbackify
Feedbackify allows businesses to collect customer feedback through customizable forms that can be embedded on websites.
9. Usabilla
Usabilla helps companies gather real-time feedback from users while they interact with websites and applications.
10. Pendo
Pendo combines product analytics with feedback tools, allowing teams to understand user behavior and collect feedback simultaneously.
11. AskNicely
AskNicely is an NPS (Net Promoter Score) tool that helps businesses gather customer feedback and improve user experiences.
12. GetFeedback
GetFeedback provides easy-to-create surveys and integrates with Salesforce, making it ideal for customer experience management.
13. SurveySparrow
SurveySparrow offers engaging surveys and feedback tools that help businesses collect actionable insights from customers.
14. Delighted
Delighted focuses on NPS surveys, providing businesses with quick and easy ways to gather feedback from customers.
15. Feedier
Feedier combines customer feedback with gamification, encouraging users to provide insights through fun and engaging experiences.
16. Pollfish
Pollfish allows businesses to create surveys and gather feedback from a large audience, providing valuable market insights.
17. SatisMeter
SatisMeter helps businesses measure customer satisfaction and loyalty through targeted surveys.
18. Reframer
Reframer enables teams to gather qualitative feedback from users, helping businesses understand user needs in depth.
19. Wootric
Wootric specializes in customer feedback for SaaS companies, focusing on NPS, CSAT, and CES metrics.
20. Nicereply
Nicereply allows businesses to gather customer feedback on support interactions, helping improve user experience in customer service.
21. Zoko
Zoko is a feedback tool for WhatsApp, enabling businesses to gather insights directly from their customers via messaging.
22. Tally
Tally provides a simple way to create forms and surveys for collecting feedback, suitable for businesses of all sizes.
23. JotForm
JotForm is a versatile form builder that allows businesses to create surveys and collect feedback efficiently.
24. Loop11
Loop11 offers usability testing and user feedback tools, helping businesses improve their websites and applications.
25. UserTesting
UserTesting provides insights from real users as they interact with products, helping businesses gather valuable feedback.
26. Net Promoter System (NPS)
NPS tools help measure customer loyalty and satisfaction through standardized surveys, providing insights for improvement.
27. Retently
Retently specializes in collecting NPS feedback and provides actionable insights for improving user experience.
28. Miro
Miro’s collaborative platform allows teams to gather and discuss feedback in real-time, enhancing user experience through collaboration.
29. Sprig
Sprig helps businesses gather qualitative feedback through in-app surveys, enabling teams to make data-driven decisions.
30. CustomerSure
CustomerSure focuses on collecting customer feedback and integrating it into the business process for continuous improvement.
Conclusion
Utilizing the right customer feedback tools can significantly improve user experience by providing insights that drive informed decisions. Each of these feedback tools offers unique features tailored to meet various feedback needs, enabling businesses to enhance their products and services effectively.
| Customer Feedback Tool | Homepage Link |
|---|---|
| SurveyMonkey | SurveyMonkey |
| Typeform | Typeform |
| Qualtrics | Qualtrics |
| Google Forms | Google Forms |
| Zendesk | Zendesk |
| UserVoice | UserVoice |
| Hotjar | Hotjar |
| Feedbackify | Feedbackify |
| Usabilla | Usabilla |
| Pendo | Pendo |
| AskNicely | AskNicely |
| GetFeedback | GetFeedback |
| SurveySparrow | SurveySparrow |
| Delighted | Delighted |
| Feedier | Feedier |
| Pollfish | Pollfish |
| SatisMeter | SatisMeter |
| Reframer | Reframer |
| Wootric | Wootric |
| Nicereply | Nicereply |
| Zoko | Zoko |
| Tally | Tally |
| JotForm | JotForm |
| Loop11 | Loop11 |
| UserTesting | UserTesting |
| Net Promoter System (NPS) | NPS Tools |
| Retently | Retently |
| Miro | Miro |
| Sprig | Sprig |
| CustomerSure | CustomerSure |